Worldwide Customer Communications Management Software Forecast, 2019–2023

Worldwide Customer Communications Management Software Forecast, 2019–2023

This IDC study provides a sizing of the worldwide customer communications management software market in 2018 and a five-year forecast through 2023 by geographic region and includes historical revenue data."The mature customer communications management market will grow at a CAGR of 9.2% over the next five years," according to Marci Maddox, research manager of IDC's Enterprise Content Strategies research program. "This growth is fueled by a shift to cloud solutions and artificial intelligence (AI)-enabled interactive communications. New SaaS-based entrants are incorporating AI and new channels of communication into improving customer engagement and operational efficiencies. Vendors with on-premise solutions need to re-architect quickly to stay relevant in this evolving market."

Please Note: Extended description available upon request.

IDC Market Forecast
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
The Shift to Digital Channels
AI in Digital Transformation
Customer Engagement
Legacy Burden
Future of Work Initiatives
Significant Market Developments
Changes from Prior Forecast
Market Definition
Currency Exchange Update
Historical and Forecast Market Values and Exchange Rates
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