Worldwide Customer Communications Management Software Forecast, 2019–2023
This IDC study provides a sizing of the worldwide customer communications management software market in 2018 and a five-year forecast through 2023 by geographic region and includes historical revenue data."The mature customer communications management market will grow at a CAGR of 9.2% over the next five years," according to Marci Maddox, research manager of IDC's Enterprise Content Strategies research program. "This growth is fueled by a shift to cloud solutions and artificial intelligence (AI)-enabled interactive communications. New SaaS-based entrants are incorporating AI and new channels of communication into improving customer engagement and operational efficiencies. Vendors with on-premise solutions need to re-architect quickly to stay relevant in this evolving market."
Please Note: Extended description available upon request.
- IDC Market Forecast
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- The Shift to Digital Channels
- AI in Digital Transformation
- Customer Engagement
- Inhibitors
- Legacy Burden
- Future of Work Initiatives
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Methodology
- Currency Exchange Update
- Historical and Forecast Market Values and Exchange Rates
- Related Research
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