Market Research Logo

Worldwide Contact Center Applications Software Forecast, 2018–2022: Cloud Reaching 50% by 2022

Worldwide Contact Center Applications Software Forecast, 2018–2022: Cloud Reaching 50% by 2022

This IDC study provides an updated market sizing for the worldwide contact center applications software market based on completed revenue modeling and a revised forecast for the market over a 10-year period, with a 5-year forecast (2018–2022)."Customer interactions in their entirety are being reevaluated for their contribution to the overall customer experience," says Mary Wardley, program VP, Customer Care and CRM. "Within digital transformation initiatives, building a differentiated customer experience through channel integration and contextual responses will be the leading requirements for contact center renovations over the next three years."

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
3rd Platform
Innovation Accelerators
Conversational AI Applications
Agent Requirements
Inhibitors
Channel/Interaction Increases
Significant Market Developments
Changes from Prior Forecast
Market Definition
Methodology
Historical and Forecast Market Values and Exchange Rates
Related Research

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report