Worldwide Communications Platform as a Service Forecast, 2021–2025

Worldwide Communications Platform as a Service Forecast, 2021–2025

This IDC study presents the forecast of worldwide revenue for the CPaaS market for 2021–2025.The communications platform as a service segment performed as expected in 2020, with strong growth based on the strength of digital transformation acceleration. According to Courtney Munroe, research vice president, Worldwide Telecommunications Research at IDC, "The next few years will see continued expansion as companies realize the benefits of digital engagement and adopt more sophisticated multichannel engagements."

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Economic Outlook: Pandemic Impacts
Implementing Complementary Solutions
Facilitate Multichannel Marketing
Industry Confusion
Exuberant Industry M&A
Significant Market Developments
Changes from Prior Forecast
Market Definition
Related Research

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