Worldwide Communications Platform-as-a-Service Forecast, 2020-2024

Worldwide Communications Platform-as-a-Service Forecast, 2020-2024

This IDC study presents the forecast of worldwide revenue for the CPaaS market. IDC is forecasting that, post-COVID-19, most large enterprises will conduct most of their business on digital platforms. Companies that are not in the midst of digital transportation are at risk of, at worst, extinction or, at best, falling behind. "CPaaS will be in integral aspect of customer engagement for enterprises over the next five years, providing the foundation for innovative differentiation," according to Courtney Munroe, research vice president, Worldwide Telecommunications Research at IDC.

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Impact of COVID-19
Digital Transformation
Omni-Channel Customer Interactions
Transition to Enterprise Developers
Industry Evolution
Significant Market Developments
Changes from Prior Forecast
Market Definition
Related Research

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