Worldwide Communications Platform-as-a-Service Forecast, 2020-2024
This IDC study presents the forecast of worldwide revenue for the CPaaS market. IDC is forecasting that, post-COVID-19, most large enterprises will conduct most of their business on digital platforms. Companies that are not in the midst of digital transportation are at risk of, at worst, extinction or, at best, falling behind. "CPaaS will be in integral aspect of customer engagement for enterprises over the next five years, providing the foundation for innovative differentiation," according to Courtney Munroe, research vice president, Worldwide Telecommunications Research at IDC.
Please Note: Extended description available upon request.
- IDC Market Forecast Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Forecast
- Market Context
- Drivers and Inhibitors
- Drivers
- Impact of COVID-19
- Digital Transformation
- Omni-Channel Customer Interactions
- Inhibitors
- Transition to Enterprise Developers
- Industry Evolution
- Significant Market Developments
- Changes from Prior Forecast
- Market Definition
- Methodology
- Related Research
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