Worldwide Cloud System and Service Management Software Market Shares, 2020: Growth Continues for Top Vendors
This IDC study discusses 2020 vendor market shares and market activity across the worldwide cloud system and service management software market and provides a competitive view of selected products and vendors. "IDC estimates that vendor revenue in the worldwide cloud system and service management software market, including SaaS and on-premises software, grew a healthy 21.7% in 2020, exceeding $9 billion for the first time," stated Jevin Jensen, IDC's research vice president, Intelligent Cloud Operations Markets and Opportunities. "This exceeded our forecast despite the COVID-19 pandemic's impact on economies around the world. Customers continued to invest in modern solutions for managing their public and private cloud environments."
Please Note: Extended description available upon request.
- IDC Market Share Figure
- Executive Summary
- Advice for Technology Suppliers
- Market Share
- Who Shaped the Year
- Market Context
- Significant Market Developments
- Methodology
- Market Definition
- IT Automation and Configuration Management
- Cloud Management Automation
- IT Operations Management
- Cloud Infrastructure Performance Management
- Cloud Application Performance Management
- Cloud Capacity and Cost Management
- IT Service Management
- Cloud ITSM
- Related Research
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