Worldwide Cloud System and Service Management Software Market Shares, 2020: Growth Continues for Top Vendors
This IDC study discusses 2020 vendor market shares and market activity across the worldwide cloud system and service management software market and provides a competitive view of selected products and vendors. "IDC estimates that vendor revenue in the worldwide cloud system and service management software market, including SaaS and on-premises software, grew a healthy 21.7% in 2020, exceeding $9 billion for the first time," stated Jevin Jensen, IDC's research vice president, Intelligent Cloud Operations Markets and Opportunities. "This exceeded our forecast despite the COVID-19 pandemic's impact on economies around the world. Customers continued to invest in modern solutions for managing their public and private cloud environments."
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