Worldwide Cloud System and Service Management Software Market Shares, 2019: SaaS and ITOM Drive Growth
This IDC study discusses 2019 vendor market shares and market activity across the worldwide cloud system and service management software market and provides a competitive view of selected products and vendors. "IDC estimates that vendor revenue in the worldwide cloud system and service management software market, including SaaS and on-premises software, grew 33.5% in 2019, exceeding $7 billion for the first time," stated Mary Johnston Turner, IDC's research vice president, Cloud Management Software. "Enterprise demand for cloud system and service management software continued to increase rapidly in 2019. Customers continued to shift toward SaaS-delivered solutions for managing public, private, hybrid, and multicloud environments. Monitoring, observability, and analytics for performance, cost, and configuration control were top enterprise priorities."
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