Worldwide (Clientless) Remote Support Software Forecast, 2017–2020
This IDC study presents a forecast for the worldwide remote support software market for 2017–2020. The enterprise portion of this forecast encompasses service providers that are supporting the SMB market."IDC sees this as a very important market for the foreseeable future due to the support needed for IT and OT (IoT)," says Rob Brothers, program director for Hardware and Software Support and Deploy Services at IDC. "This technology enables support for remote IoT 'edge' devices, mobile workers, and datacenter assets."
Please Note: Extended description available upon request.