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Worldwide (Clientless) Remote Support Software Forecast, 2017–2020

Worldwide (Clientless) Remote Support Software Forecast, 2017–2020

This IDC study presents a forecast for the worldwide remote support software market for 2017–2020. The enterprise portion of this forecast encompasses service providers that are supporting the SMB market."IDC sees this as a very important market for the foreseeable future due to the support needed for IT and OT (IoT)," says Rob Brothers, program director for Hardware and Software Support and Deploy Services at IDC. "This technology enables support for remote IoT 'edge' devices, mobile workers, and datacenter assets."

Please Note: Extended description available upon request.


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Doing More with Less
OT of the IoT Growth
Mobile Workforce and the IoT
Mobile Support
Inhibitors
Exchange Rates
Significant Market Developments
Consumer Support
Embedded Systems or IoT
Changes from Prior Forecast
Market Definition
Methodology
Related Research

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