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Windstream: Network Initiatives to Enhance the Customer Experience

Windstream: Network Initiatives to Enhance the Customer Experience

This IDC Flash presents highlights from the Windstream 2016 Analyst Event held in New York, New York, from May 18 to 20, 2016. The event featured top executives such as Tony Thomas, CEO, discussing Windstream's focus around the customer experience and other strategic and initiatives occurring within the business. The discussions centered on execution and delivery of services and changes to the business structure.In the past few years, Windstream has undergone some major changes, which included many mergers and acquisitions. Windstream is now ready to start executing the road map it discussed more than a year ago and begin integrating a streamlined process into its business. At the event, new CEO Tony Thomas provided the audience with his strategic view and vision of how Windstream will work over the next coming years. Thomas emphasized providing value by offering a best-in-class customer experience through the company's network and people. The goal of the event was to show how and what Windstream will be doing to deliver onto this initiative.Thomas led the group through Q&A after the presentation and executives elaborated further through other presentations and one-on-one sessions with industry analysts.

In This Flash
Situation Overview
Customer Experience
IT Transformation
Network-Based Security
Voice/Unified Communications
Future Outlook

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