Western Europe System and Service Management Software Market Shares, 2019: ServiceNow Leads the Market With its SaaS Play

Western Europe System and Service Management Software Market Shares, 2019: ServiceNow Leads the Market With its SaaS Play

This IDC Market Share discusses trends and vendor dynamics in the system and service management software market in Western Europe."The ongoing IT modernization and cloud migration journeys of European organizations continues to influence the system and service management software market," said Filippo Vanara, research analyst, IDC's European Multicloud Research. "The pandemic's effect on the market is the more aggressive push to the cloud. Moving forward, vendors that offer capabilities to monitor, manage, automate, analyze, and optimize hybrid multicloud environments, and container infrastructures will shape the market."

Please Note: Extended description available upon request.


IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Who Shaped the Year
ServiceNow
Microsoft
BMC
Market Context
Significant Market Developments
Methodology
Market Definition
IT Operations Management
IT Automation and Configuration Management
IT Service Management
Related Research

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