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Western Europe Collaborative Applications Forecast, 2016-2020

Western Europe Collaborative Applications Forecast, 2016-2020

A majority of European organizations driving digital transformation projects are looking for opportunities to improve internal operations, with the desired outcome of improving customer experience. Collaboration technologies have been identified as one of the most important areas where investments will take place, said Jan van Vonno, senior research analyst, IDC's European Software Team. "Going forward, we expect to see more business managers getting involved in IT decision making as they look for solutions that enable them to accelerate productivity and interface with other enterprise systems to ultimately improve the customer experience."


IDC Market Forecast Figure
Executive Summary
Advice for Technology Suppliers
Market Forecast
The Collaborative Applications Market in 2015
The Collaborative Applications Market Forecast
Market Context
Drivers and Inhibitors
Drivers
Enterprise Cloud Maturity
Collaboration Becomes One of the Top Digital Transformation Initiatives
Flexible Working and Mobility
Inhibitors
Downward Pressure on Prices
End-User Security and Privacy Concerns
Significant Market Developments
Changes from Prior Forecast
Market Definition
Collaborative Applications
Conferencing Applications
Web Conferencing Applications
Email Applications
Enterprise Social Networks
Team Collaborative Applications
File Synchronization and Sharing
Methodology
Historical Market Values and Exchange Rates
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