Vendor and Sourcing Management: Leveraging the Human Cloud
This IDC study helps IT executives prepare to leverage global labor services available through the cloud. The human cloud includes on-demand labor that can be used for a variety of purposes within a buying organization. With ongoing growth in 3rd Platform capabilities, many organizations have found that in-house skills are inadequate to rapidly and flexibly deliver mobile, social, and cloud-based applications that are increasingly needed by the business. The human cloud provides a fast and flexible external source for in-demand skills.
However, there are risks. The quality of delivered services and products must be monitored and managed. Large complex projects requiring integration between components and with legacy applications may be beyond the ability of the human cloud. And end users may circumvent IT processes to quickly purchase human cloud services, building applications that may not be supportable.
This study addresses the following questions:
"The human cloud is a set of globally distributed service providers, often individuals working on piecework payment arrangement that can provide rapid delivery of 3rd Platform skills," says Dr. Ron Babin, adjunct analyst, IDC's Research Network. "Many organizations are tapping into this innovative labor market to augment both internal and traditional outsourced IT labor. Though the human cloud is not without risks and may be difficult to deploy on complex projects, it should be considered a potential source of supply in the vendor and sourcing management portfolio."Please Note: Extended description available upon request.
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