Utilities Smart Customer Operations Quarterly Update: April-June 2022

Utilities Smart Customer Operations Quarterly Update: April-June 2022

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; customer engagement, smart metering, digital transformation, and emobility developments; and developments in smart homes, smart buildings, and smart cities in 2Q22."While 2021 established a new post-pandemic normal and many utility companies broke records in terms of renewable capacity installed and business performance, the Russian invasion of Ukraine at the beginning of 2022 is jeopardizing sustainability targets for 2050. Europe's need to prioritize security of energy supply risks the EU bloc having to step backward on its climate change agenda. We expect utility companies to nonetheless continue on their journeys prioritizing decarbonization, electrification, flexibility for resilience, and new business models," said Gaia Gallotti, associate research director, IDC Energy Insights.

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 2Q22
Demand and Prices
Oil Prices
Electricity Prices
M&As, Agreements, Reorganizations, and Major Business Developments, 2Q22
Spanish Renewable Power Supplier Holaluz Buys Bulb's Unit in Spain
Shell to Acquire Sprng Energy Group
Cbus Acquires 10% Stake in CIP's 2.2GW Australian Offshore Wind Farm
IPA Qatar, Iberdrola to Advance Qatar Digital Utility and Innovation
Customer Care and Billing, 2Q22
Itron's DI Meters Integrate PayGo Solutions for Real-Time Energy Insights
Oracle Releases Oracle Utilities Agent Service
Customer Engagement, 2Q22
DEWA Launches Electricity and Water Self-Assessment Tool
Energy Queensland Signs With Itron for Mobile Meter Management Solution
Smart Metering, 2Q22
One Million Smart Meters for Israel
Ecuador Advances Smart Metering
Trilliant Partners With SAMART to Deploy AMI in Thailand
SDG&E Plan to Improve in Smart Meters and Smart Grids
CenterPoint Energy to Deploy 3 Million Intelis Natural Gas Smart Meters
Cranberry Analytics to Integrate LoRaWAN in its Smart Water Meters
Digital Transformation, 2Q22
Oracle Industry Innovation Labs Coordinates Stakeholder Solutions
Gasum Expands Trading Capabilities with Hansen
Exelon Corporation Signs With Hansen Technologies
Swissgrid Signs With Hansen Technologies for Hansen MDM
United Illuminating Partners With Bidgely on EV-Charging Program in the U.S.
Scottish Water Invests in Internet of Things to Protect Flood-Prone Areas
Honeywell, Google Nest Smart Thermostats to Form Virtual Power Plants
Generac Grid Services Unveils New EV Charging Solutions
Major eMobility Agreements, 2Q22
First Electric Bus Added to New York's NFTA Fleet
Cyprus Invests $1.6 Million in Photovoltaic EV Charging
Volkswagen, bp to Roll out 8,000 EV Charge Points Across Europe by 2024
Bangkok Boats Bolster eMobility
ChargeLab Pools Funding to Expand EV Charger Management Platform
Enel's Second Life EV Storage System Optimizes Used Batteries
Smart Homes, Smart Buildings, and Smart Cities, 2Q22
Brunei, Actility Deploy LoRaWAN Network for Smart City Services
Los Angeles to Demonstrate Digital Twins in Decarbonizing Buildings
RealTerm, Ubicquia Slash Streetlight Energy Consumption Across 30 Cities
Home Electrification Program for Low-to-Moderate Income Californians
Sustainable City Yiti Valued at $1 Billion to Drive Net-Zero Goals
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