Utilities Smart Customer Operations Quarterly Update: July-September 2020

Utilities Smart Customer Operations Quarterly Update: July-September 2020

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 3Q20."While the coronavirus pandemic will represent a watershed moment in how companies go about their businesses, energy suppliers must continue their efforts to improve their customers' digital experience, automate meter-to-cash processes, and reduce their cost to serve," said Gaia Gallotti, associate research director, IDC Energy Insights.

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 3Q20
Demand and Prices
Oil Prices
Electricity Prices
Customer Care and Billing, 3Q20
E.ON Selects SAP to Build New Platform for Network Operations
Irish Water Signs Customer Service Contract with Capita
Missouri Utility Selects Smart Energy Water for Digital Customer Experience
Octopus Energy Selects AWS as Cloud Provider
Essential Utilities Partners with Infosys to Drive Digital Transformation
Love Energy Savings' New Platform Simplifies Switching for U.K. Consumers
Consolidated Edison Selects Infosys for Digitally Transform Customer Service
Accenture Helps Equinor Migrate to the Cloud
Customer Engagement, 3Q20
Austin Water Launches Analytics and Customer Engagement Program
Smart Metering, 3Q20
NB Power Receives Approved Rollout 360,000 Smart Meters
U.S.' Largest Electric Co-Op Selects Aclara for AMI Rollout
SMUD, Landis+Gyr Sign Five-Year Smart Metering Contract
Michigan Utility Selects OATI for Smart Meter Data Acquisition
Jersey Electricity Completes 51,000 Smart Meter Rollout in the U.K.
Indian Utility to Expand Smart Meter Rollout with 350,000 Order
Saudi Electricity Co Raises Funding for Smart Meters, Renewables
Irish Utility to Deploy 2.4 Million Smart Meters Using EIB Funding
Digital Transformation, 3Q20
AVEVA, OSIsoft Combine Accelerating Digital Transformation of Industrial World
Siemens, Atos Sign Extension of Their Strategic Partnership
Enel Partners to Accelerate Crowdfunding for SMEs' Renewables Projects
BKK Signs with GE Renewable Energy
RheinEnergie Selects Atos to Build Its Future Digital Workplace
Major eMobility Agreements, 3Q20
Enel Unveils Smart Mobility Solution with ALD Automotive
Iberdrola, SEAT, and Volkswagen Alliance to Boost eMobility in Spain
Japanese Utilities Select ABB to Modernize EV Charging Infrastructure
Australia Pilots Smart EV Charging Across National Electricity Market
Supercharging the Expansion of Spain's EV Charging Grid
ARENA Funds One of World's Largest Electric Vehicle to Grid Pilots
New York Utilities Unveil EV Charging Initiative with Enel
Official Credit Institute Backs Iberdrola's eMobility Strategy
Smart City Initiatives and Developments, 3Q20
Enel X Connects 15,000 Sustainable Homes
Accenture to Develop First Standard API Marketplace for Smart Cites in Japan
South Carolina Unveils New Energy Saver Tool
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