Utilities Smart Customer Operations Quarterly Update: April-June 2020

Utilities Smart Customer Operations Quarterly Update: April-June 2020

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 2Q20."While the coronavirus pandemic represents a watershed moment on how companies go about their businesses, energy suppliers will continue and likely accelerate their efforts toward improving their customers' digital experience, automating meter-to-cash processes, and reducing their cost to serve," said Phevos Skalidis, research manager, IDC Energy Insights in Europe.

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 2Q20
Demand and Prices
Oil Prices
Electricity Prices
Customer Care and Billing, 2Q20
Bidgely Launches CARE for Utility Customer Service Centers
Ferranti, Solgari Combine Dynamics 365 Utilities Solutions
Octopus intel to Power Origin Customer Experience
Customer Engagement, 2Q20
VertexOne Acquires WaterSmart
E.ON Forms New Subsidiary Focusing on Service Excellence for U.K. Customers
DEWA Launches "Smart Living" Water Management Initiative
Smart Metering, 2Q20
Guatemala Utility Implements ToU Rates With Landis+Gyr
Estonia's Elering Launches Cross-Border Metering Innovation Contest
Iskraemeco Wins Major Slovenian Smart Metering Contract
The U.K. Pilots New SMETS 2 Smart Meter for Business Consumers
Itron, EDMI to Launch SMETS2 Gas Meter for the U.K. Market
ENGIE, Doxee Improve the Customer Experience with New Digital Services
Enel Selects Cisco as Global Technology Partner
E.ON Selects Wipro for Grid and Digital Transformation
SAS, Microsoft Partner to Further Shape the Future of Analytics, AI
Major eMobility Agreements, 2Q20
Enel Adds Bird's eScooter Service to EV App
Switzerland Unveils First EV Charging Sites on A2 Motorway
EV Taxi Service and Charging Network Launched in Zimbabwe
New Enel, Volvo Partnership to Accelerate eMobility in Italy
Enel X Triples Portfolio of Public EV Charging Stations
U.K. Government Invests $91.3 Million in EVs
Siemens Wins Electric Buses Charging Deal in Germany
Smart City Initiatives and Developments, 2Q20
Dutch State Agency Confirms $1.1 Billion Energy-Efficiency Fund
ENGIE to Ensure Free Heating to 11,000 French Households
New York Program to Install 500,000 Smart LED Streetlights
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