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Utilities Smart Customer Operations Quarterly Update: July-September 2019

Utilities Smart Customer Operations Quarterly Update: July-September 2019

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major M&As and major business developments; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 3Q19."Utilities and energy retailers around the world are focusing on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve — and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.

Please Note: Extended description available upon request.


Executive Snapshot
New Market Developments and Dynamics
Situation Overview
Business Environment, 3Q19
Demand and Prices
Oil Prices
Electricity Prices
New Market Developments and Dynamics
M&As, Agreements, Reorganizations, and Major Business Developments, 3Q19
OVO Energy to Acquire SSE Energy Services
Asda Signs Up Its Fridges to Keep the U.K. Warm During the Winter
Customer Engagement, 3Q19
Oracle Expands the Platform for Utility Customer Innovation
Powerley, Oracle Create a Complete Energy Management Journey
Smart Metering, 3Q19
E.ON Sweden Chooses Landis+Gyr for 1 Million Smart Meters
Kraftringen Chooses ONE Nordic for Next-Gen of Smart Meters in Sweden
City of Flora Adopts AMIoT Technology for Energy Business
ENCS, E.DSO Provide Set of Smart Meter Security Requirements
U.S. Utility Xcel Energy to Deploy Itron Smart Meters
U.K. Delays Smart Meter Rollout by Four Years
Elenia Signs MDM Solution Contract with Hansen Technologies
Digital Transformation, 3Q19
Salesforce Signs Definitive Agreement to Acquire ClickSoftware
Simple Energy, Tendril Merge into Uplight
Norwegian Greenbird Integration Technology Helps Power Taiwan
Norwegian Utility Alliance Selects Greenbird to Unify Energy Data
U.K. Western Power Distribution Signs Demand-Side Management Contract
Major eMobility Agreements, 3Q19
Australia Develops Ultra-Fast Highway EV Corridor
India Launches First All-Electric Rideshare Service
Toyota to Live-Trial Solar-Powered Cars on Japan's Roads
Robotic Fast-Charger for Autonomous Vehicles Deployed
Tacoma Power Breaks Barriers to EV Adoption for Tacoma Residents
Israeli Mobility Venture Capital Firm Gets $100 Million Investment
Shell Retail Selects AECOM to Develop Ultra-Fast EV Charging Systems
Centrica to Power Ford's EV Customers
BP, DiDi Launch JV to Build EV Charging Infrastructure in China
Tata Motors to Install 300 EV Charging Stations
Africa Launches First-of-its-Kind Smart Mobility Competition
BP Chargemaster Rolls Out First of 400 Ultra-Fast Chargers Across the U.K.
Shell Installs Its First EV Charger in Singapore
Energy Conglomerate Selects a Partner for Czech EV Projects
Seattle City Light Partners with RMI for City Transportation Electrification Roadmap
VW Unveils Fully Electric ID.3 with 550km Range
Tesla Launches First Utility-Scale Storage Solution
BMW Releases All-Electric MINI
Smart City, 3Q19
$7.5 Billion Project for the Bleutech Park Las Vegas
German Municipalities Embark on Two-Year Innovative Smart City Pilot
City of Peekskill Approves an Energy Performance Contract for $4.3 Million
Irish Government to Fund $27 Million in Energy-Efficiency Upgrades
First "Smart Neighborhood" in Atlanta Opens Doors
Tesla Solar Panel Rental Option Makes the Economics Clear
Advice for the SUPPLIERS AND SERVICES PROVIDERS
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