Telefonica's Global IT Transformation: Common Standards and Processes, But with Local Discretion

IDC Opinion

In This Buyer Case Study

Situation Overview

Organization Overview

Challenges and Solution

Global Standards and National Licensees

Process, Governance, and Standards

Transformation Partners

Results

Essential Guidance

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Related Research

Figure: Telefonica's i3 Transformation Strategy

Figure: Telefonica's Central and Local IT Areas

Figure: Telefonica's Main Work Streams in IT

Telefonica's Global IT Transformation: Common Standards and Processes, But with Local Discretion

This Buyer Case Study reports on the IT transformation efforts carried out by Telefonica across its Latin American licensees. Implemented as part of the Spanish group's overall transformation plan, this multi-year effort aims to bring BSS and orchestration systems to a largely homogenous state that is based on industry standard processes and common architectures. The plan involves strong governance and collaboration between global headquarters and each local licensee to set local paths toward this set of common goals.

Please Note: Extended description available upon request.