Telco DX: Redefining Success and Redesigning KPIs
This IDC Market Perspective reviews how digital transformation is leading to a redesign of KPIs. Appropriate performance indicators are important not only to track success and show return on investment, but when used correctly, they can also guide and motivate the work of an entire company toward common goals. "The right KPIs, carefully selected and modeled, can be a powerful tool to keep the whole company focused on realizing your digital transformation and reaping its benefits," said Rosalind Craven, research manager, IDC.
Please Note: Extended description available upon request.
- Executive Snapshot
- New Market Developments and Dynamics
- Customer Experience is All-Important
- Tracking Simple Progress Still Seen as Important Motivator
- Increasing Simplicity and Service Agility
- Advice for the Service Provider
- Learn More
- Related Research
- Synopsis
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