Telco DX: Redefining Success and Redesigning KPIs

Telco DX: Redefining Success and Redesigning KPIs

This IDC Market Perspective reviews how digital transformation is leading to a redesign of KPIs. Appropriate performance indicators are important not only to track success and show return on investment, but when used correctly, they can also guide and motivate the work of an entire company toward common goals. "The right KPIs, carefully selected and modeled, can be a powerful tool to keep the whole company focused on realizing your digital transformation and reaping its benefits," said Rosalind Craven, research manager, IDC.

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Customer Experience is All-Important
Tracking Simple Progress Still Seen as Important Motivator
Increasing Simplicity and Service Agility
Advice for the Service Provider
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