Five Strategic Imperatives to Transform Your OSS/BSS Business at Digital Scale

Five Strategic Imperatives to Transform Your OSS/BSS Business at Digital Scale

This IDC Perspective elaborates on telcos' potential in digital business, which remains vastly untapped due to the lack of focus on digital business outcome and corresponding operational infrastructures to deliver digital services. European telcos will accelerate spending in adequate operational and monetization infrastructures to release the digital potential that the telco business holds."By 2027, over 50% of network-based telcos will create, design, and deliver digital services congruent to the OTT model, such as Google, Facebook, and Airbnb. This will shift telcos' paradigm of service delivery toward an agile teams DevOps mode that develops IT software-driven products across enterprisewide infrastructure value chains (network, IT, and digital innovation). Digital transformation will fail without congruent technology talent, cultural, and change management initiatives that utilize and maximize the value of evolving technology innovation infrastructures and external partner ecosystems," said Martina Kurth, Associate VP and Head of IDC's Telco Research Europe.

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
1. Digital Transformation Requires Congruent Business and Technology Change
2. Customer Experience Underpins Digital Transformation Across Network and Customer Engagement
3. OSS/BSS Modernization Will Be Indispensable to Embrace Digital Business Innovation Across the Enterprise
4. Digital Innovation Requires Participation in Wider Digital Partner Ecosystem Value Chains
5. Digital Telco Transformation Mirrors Changes in Vendor Supplier Landscapes
Advice for the Technology Buyer
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