This IDC Perspective examines the benefits of modern speech-to-text (STT) software, details common use cases and features of STT software, and provides an overview of some major vendor products in this market, along with advice for technology buyers that are considering adopting STT software. Recent advances in AI and machine learning and improvements in the availability of compute power are making speech-to-text systems more accurate, more adaptable, and more affordable than ever before."While interest in and adoption of speech-to-text technology were already growing pre-COVID-19, the COVID-19 pandemic has driven a rapid shift to remote work and education, greatly accelerating the need for meeting transcription tools and technologies that can support voice-based employee, customer, and citizen interactions," said Hayley Sutherland, senior research analyst, AI Software Platforms at IDC. "Now is the time for enterprises to take advantage of the advances in speech-to-text software to help scale their operations, improve their meeting productivity, and start to leverage the rich data from all of their important voice-based conversations."
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