Social Media, Communities, and Collaboration: The Rise of the Social Enterprise

Social Media, Communities, and Collaboration: The Rise of the Social Enterprise

This IDC Perspective discusses the role of social media, communities, and collaboration in the rise of the social enterprise and provides recommendations for enterprises seeking to become a social enterprise. Social media, communities, and collaboration are conversations with a purpose and are forever tied to the evolving future of work. This marks the beginning of the social enterprise — perhaps more correctly, the conversational enterprise."A connected world is driving evolving forms of conversations. Within this 'conversation convergence' of social and collaborative platforms exists a great opportunity for each business and its employees, partners, and customers to achieve greater results through partnerships," according to Wayne Kurtzman, research director, IDC's Social and Collaboration practice.

Please Note: Extended description available upon request.


Executive Snapshot
Situation Overview
The History: This Isn't New; It's Supercharged
Consumerized Tech Powers Expectations
Conversation Convergence Is Leading the Technology
How Conversations Are the Future of Work
Advice for the Technology Buyer
Best Practices Are Emerging
Core Recommendations
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Related Research
Synopsis

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