The Role of Artificial Intelligence in Telecommunications

The Role of Artificial Intelligence in Telecommunications

This IDC Market Perspective discusses the role of artificial intelligence in telecommunications. AI/ML has been adopted by service providers to enhance network operations by leveraging network traffic and end-user data to refine the efficiency of network operations. On the customer-facing side, AI/ML has been used to augment customer experience as well as provide tools for process automation and sales process automation to recommend services to end users."Artificial intelligence can impact customer experience, reduce churn, and directly impact revenues." — Courtney Munroe, research VP, Worldwide Telecommunications, IDC

Please Note: Extended description available upon request.


Executive Snapshot
New Market Developments and Dynamics
Telecommunications Service Provider Adoption of AI/ML Technology
AT&T's Implementation of Artificial Intelligence and Machine Learning
Telefónica's Implementation of Artificial Intelligence and Machine Learning
Vonage's Implementation of Artificial Intelligence and Machine Learning
Advice for Telecommunications Services Providers
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Related Research
Synopsis

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