Market Research Logo

Perspective: Oracle OpenWorld 2016 — Customer Experience and Service in the Cloud

Perspective: Oracle OpenWorld 2016 — Customer Experience and Service in the Cloud

This IDC Manufacturing Insights Perspective provides a summary and analysis of some of the updates and interactions pertaining to customer engagement at Oracle OpenWorld, held in San Francisco, California, in September 2016. During the event, Oracle reaffirmed its commitment to cloud and demonstrated how it is delivering capabilities across the customer and service life cycles for manufacturing companies.

Please Note: Extended description available upon request.


In This Perspective
Key Takeaways for Manufacturers
Recommended Actions
CX and Service in the Oracle Cloud
A Customer Story
Field Service in the Cloud
IDC's Point of View
Learn More
Related Research

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook

Share this report