Making PaaS Smarter: The Role of Cognitive and AI Services

Making PaaS Smarter: The Role of Cognitive and AI Services

This IDC Market Perspective considers the role of cognitive and artificial intelligence services for enhancing traditional platform as a service (PaaS) and serverless application deployment environments."We see the incorporation of services alongside a PaaS environment as a key differentiator for vendors and a significant accelerator for developers building cloud-native applications," said Larry Carvalho, research director, Platform as a Service, IDC. "The vendors with the broadest and most complete portfolio of services are likely to have the best opportunity to monetize their PaaS environment."

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Applications and AI/ML — Bringing Intelligence into Applications by Leveraging AI/ML Services
Business Gains from AI/ML in Applications
Insurance — NLP in Call Centers and Image Recognition for Claims Processing
Cross-Industry — Virtual Assistant for Customer Service Improvement
Cross-Industry — Predictive Analytics — eCommerce Website Recommendations
Industry Dynamics
Privacy Issues
Integration Issues: API Management for Combining Applications with Hosted AI Services
Advice for the Technology Supplier
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