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Midmarket Utilities: Trends and Opportunities for IT Services Providers

Publisher IDC
Published Aug 19, 2025
Length 11 Pages
SKU # IDC20329107

Description

Midmarket utilities in North America are prioritizing cybersecurity, resource optimization, sustainability, and stakeholder engagement against a backdrop of aging infrastructure, electrification demand, and decarbonization mandates. Key trends include the digital transformation of operations, the energy transition toward decarbonization, and AI-driven innovation, while challenges such as organizational resistance, legacy IT, skills gaps, and regulatory uncertainty persist. Application modernization, data integration, cybersecurity, and shared services models are areas in which IT service providers can offer scalable, cost-effective solutions tailored to midmarket needs. These dynamics underscore the sector’s push for resilience, efficiency, and strategic modernization.“Midmarket utilities face a pivotal moment: balancing decarbonization, digital transformation, and resilience while navigating aging infrastructure, regulatory mandates, and evolving customer expectations.” — Senior Associate Advisor Jean-François Segalotto, IDC Energy Insights

Table of Contents

11 Pages

Executive Snapshot

New Market Developments and Dynamics

Short- and Medium-Term Business Priorities

Key Trends, Drivers, and Challenges

Key Trends and Drivers

Challenges

Advice for The Services Provider

Key Business Opportunities for IT Services Providers

IT Budget Considerations

Appetite for Shared Services Models

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