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Microsoft Office 365: How the Hosted Exchange Server Is Redefining SMB Cloud IT Adoption

Microsoft Office 365: How the Hosted Exchange Server Is Redefining SMB Cloud IT Adoption

This IDC study provides a high-level overview of how Microsoft's Office 365 email, collaboration, and office productivity software has redefined these capabilities among U.S. SMB customers and is poised to drive SMB majority-stage cloud adoption. It provides respondent usage rates from IDC's annual small and medium-sized business end-user survey for 2013 and 2014 and an estimate for 2015. The data presented in this study is segmented by major SMB segments: small business (10-99 employees) and medium-sized business/midmarket (100-999 employees).

"Office 365 provides many smaller businesses with their first cloud experience and can create a positive impression that spurs further cloud solution demand. Microsoft CEO Satya Nadella's 'Productivity' messaging has resulted in a honed Office strategy that places strong value on user experience and seamless integration between Office applications and cloud-based Outlook. Office 365 owes its strong growth among U.S. SMBs to allowing IT decision makers to free up considerable staffing resources. SMB CIOs can now spend this time developing and implementing IT as more of a business partner role within their organizations." — Chris Chute, vice president, SMB Cloud and Mobility Practice


IDC Opinion
In This Study
Situation Overview
The Evolving Role of Email in SMB IT
Office 365 as SMB Cloud Game Changer
Future Outlook
Small Business
Medium-Sized Business
Essential Guidance
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Related Research
Synopsis
Figure: U.S. SMB Office 365 Adoption, 2013–2015
Figure: U.S. Small Business Office 365 Adoption, 2013–2015
Figure: U.S. Medium-Sized Business Office 365 Adoption, 2013–2015

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