Japan Unified Communications and collaboration Workspace Forecast, 2021-2025

Japan Unified Communications and collaboration Workspace Forecast, 2021−2025

This IDC study provides the Japan unified communications and collaboration (UC&C) workspace market performance in 2019 and 2020 as well as the market forecast from 2021 to 2025. IDC categorizes the market into four solution segments and provides an analysis and forecast for the respective market sizes. The four segments are the IP telephony (IPT) market, the IP conference system market, the IP contact center (IPCC) system market, and the collaborative workspace market. The market forecast used in this study considers the impact and outlook of the COVID-19 pandemic as of the end of March 2021. The market grew rapidly in 2020 as a result of the rapid penetration of remote work/work from home (WFH) in user companies due to the impact of the outbreak. "In order for the Japan UC&C workspace market to grow continuously, IT suppliers should support the implementation of remote work in small and medium-sized businesses, expand use cases, support continuous workstyle reforms by improving digital workspaces utilization in Japan, and develop new business opportunities by utilizing the data accumulated in noncontact solutions," says Saki Ohta, market analyst, Software and Security, IDC Japan.

Please Note: Extended description available upon request.

IDC Market Forecast Figure
Executive Summary
Market Forecast
Definition of the Japan UC&C Workspace Market
Japan UC and Collaboration Workspace Market Revenue Forecast by Solution Segment
IP Telephony Market
IP Conference System Market
IP Contact Center System Market
Collaborative Workspace Market
Japan UC and Collaboration Workspace Market: Cloud Service Status
Market Context
Drivers and Inhibitors
Progressing Digital Shift for Customer/Employee
Support for Workstyle Based on Remote Work and Demand for Productivity Improvement
Review of Business Flow and Evaluation/Recruitment Method Suitable for Digital Workspace
Changes in Japan Economic Situation due to the Spread of the COVID-19 Infection
Return to Office after the End of the COVID-19 Pandemic
Significant Market Developments
Penetration of WFH and Impact on Employee Experience due to the COVID-19 Pandemic
Customer/Employee Digitization and Data Analytics
Increasing Presence of Voice Communication/UI
Changes from Prior Forecast
Market Definition
Japan Unified Communications Market
Changes to the 2020 Japan Collaborative Workspace Market Definition
Japan Unified Communications and Collaboration Workspace Market Classification
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