Japan Unified Communications and Collaborative Workspace Shares, 2020: Digital Shift in the Workplace

Japan Unified Communications and Collaborative Workspace Shares, 2020: Digital Shift in the Workplace

This IDC study provides an analysis of the Japan unified communications and collaborative workspace and collaborative workspace market share based on vendor revenue performance in 2020. IDC classifies the market into four major solution segments: IP telephony (IPT) market, IP conference systems market, IPCC systems market, and collaborative workspace market to analyze and forecast the market. In 2020, the rapid growth of best-of-breed dedicated cloud service vendors' shares in the Japan unified communications and collaborative workspace and collaborative workspace market due to the noncontact demand triggered by the COVID-19 pandemic changes the unified communications and collaborative workspace and collaborative workspace market structure that until now is centered on the suite products and IPT market. "For future growth, IT suppliers entering the Japan unified communications and collaborative workspace and collaborative workspace market need to consider streamlining coordination work by utilizing communication tools in digital workspaces, developing new business opportunities by making use of data in collaboration, and expanding the scope of application to customer experience (CX) and employee experience (EX) in voice communication," says, Saki Ohta, market analyst, Software and Security, IDC Japan.

Please Note: Extended description available upon request.


IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Market Share
Japan Unified Communications and Collaborative Workspace Market Share
Shares by Solution Segment
Shares by Vendor
Japan Unified Communications and Collaborative Workspace Market Vendor Share by Solution Segment
IP Telephony Market
IP Conference Systems Market
IP Contact Center System Market
Collaborative Workspace Market
Who Shaped the Year
Microsoft
Zoom
Box
Slack
Market Context
Significant Market Developments
The Penetration of Telecommuting due to the COVID-19 Pandemic and the Impact on Employee Experience
Evolution of Recommendation Function in B2C Service
Increasing Presence of Voice Communication/UI
Methodology
Market Definition
Japan Unified Communications and Collaborative Workspace Market
Changes to the 2020 Japan Collaborative Workspace Market Definition
Japan Unified Communications and Collaborative Workspace Market Classification
Related Research

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