Japan Unified Communications and Collaborative Workspace Shares, 2020: Digital Shift in the Workplace

Japan Unified Communications and Collaborative Workspace Shares, 2020: Digital Shift in the Workplace

This IDC study provides an analysis of the Japan unified communications and collaborative workspace and collaborative workspace market share based on vendor revenue performance in 2020. IDC classifies the market into four major solution segments: IP telephony (IPT) market, IP conference systems market, IPCC systems market, and collaborative workspace market to analyze and forecast the market. In 2020, the rapid growth of best-of-breed dedicated cloud service vendors' shares in the Japan unified communications and collaborative workspace and collaborative workspace market due to the noncontact demand triggered by the COVID-19 pandemic changes the unified communications and collaborative workspace and collaborative workspace market structure that until now is centered on the suite products and IPT market. "For future growth, IT suppliers entering the Japan unified communications and collaborative workspace and collaborative workspace market need to consider streamlining coordination work by utilizing communication tools in digital workspaces, developing new business opportunities by making use of data in collaboration, and expanding the scope of application to customer experience (CX) and employee experience (EX) in voice communication," says, Saki Ohta, market analyst, Software and Security, IDC Japan.

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