Impact of COVID-19 on ANZ Telecoms: Operators Act to Curtail Churn and Control Costs
Just six months ago, telcos across Australasia were focused on sustainability and climate change as bushfires and droughts raged. Now, COVID-19 is rapidly forcing changes in the industry for it to cope with unprecedented network demand from a population in lockdown. "High bandwidth video app use is skyrocketing as remote employees use conferencing and collaboration apps from home and consumers watch more video and play more online games in lieu of going out," says IDC Senior Research Manager Monica Collier. "Enterprise customers focuses are shifting to connectivity, datacentre, and collaboration. Telcos must shift their focus to derisking churn for consumers, controlling costs, and pivoting to provide for enterprise customer needs".
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