Report cover image

IDC PlanScape: Omni-Channel Order Fulfillment to Transform the Customer Experience

Publisher IDC
Published Aug 11, 2023
Length 12 Pages
SKU # IDC18113647

Description

IDC PlanScape: Omni-Channel Order Fulfillment to Transform the Customer Experience


This IDC PlanScape focuses on the technology that can enable effective and efficient omni-channel fulfillment to deliver on customer promises while maintaining retailer profitability. "Most retailers still face hurdles in progressing to the latter stages of omni-channel maturity," said Jordan K. Speer, research director, Worldwide Retail Product Sourcing, Fulfillment, and Sustainability Strategies at IDC. "To offer a fully integrated shopping experience across the customer journey, retailers should seek out order management, inventory management, and fulfillment optimization software that is built to handle the complex challenges of today's business models and that can scale to adapt to those of the future."

Please Note: Extended description available upon request.

Table of Contents

12 Pages
IDC PlanScape Figure
Executive Summary
Why Is Omni-Channel Order Fulfillment Important?
What Is Omni-Channel Order Fulfillment?
Who Are the Key Stakeholders?
How Can My Organization Take Advantage of Omni-Channel Order Fulfillment?
The Importance of Inventory Visibility and Allocation
Advice for Technology Buyers
Conclusion
Related Research

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us