IDC PlanScape: Last-Mile Optimization for Omni-Channel Retail
This IDC PlanScape examines last-mile optimization for omni-channel retail. "Today, transportation and logistics have swiftly evolved from a back-end cost center to a source of competitive advantage and an important driver of value for the end consumer," said Jordan K. Speer, research manager, Global Supply Chains at IDC. "Last-mile optimization technology is becoming an important stepping-stone on the path to meet and exceed customer expectations while maintaining profitability in omni-channel operations."
Please Note: Extended description available upon request
- IDC PlanScape Figure
- Executive Summary
- Why Is Last-Mile Optimization Important?
- It's Important for Reducing Costs
- It's Important for a Positive Customer Experience
- What Is Last-Mile Optimization?
- Who Are the Key Stakeholders?
- How Can My Organization Take Advantage of Last-Mile Optimization?
- Advice for Technology Buyers
- Related Research
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