IDC PlanScape: AI-Powered Knowledge Bases

IDC PlanScape: AI-Powered Knowledge Bases

This IDC study provides business and technology leaders with a plan for implementing an artificial intelligence (AI)–powered knowledge base for their organization. It defines AI-powered knowledge bases and why they are critical for businesses today, identifies key stakeholders, and walks readers through how to set up the project for success using a real-life example. "Workers struggle to find timely, relevant answers and solutions, even though they and their colleagues are creating more content and information every day," said Hayley Sutherland, senior research analyst for AI Software Platforms at IDC. "By using AI technologies such as machine learning and natural language processing to build an intelligent knowledge base, organizations can create a single source of truth and unified view of information and even begin to make new connections across their data."

Please Note: Extended description available upon request


IDC PlanScape Figure
Executive Summary
Why Are AI-Powered Knowledge Bases Important?
What Is an AI-Powered Knowledge Base?
Who Are the Key Stakeholders?
How Can My Organization Take Advantage of an AI-Powered Knowledge Base?
Phase 1: Prepare for Liftoff
Phase 2: Start Your Engines
Phase 3: Learning to Fly
Advice for Technology Buyers
Related Research

Download our eBook: How to Succeed Using Market Research

Learn how to effectively navigate the market research process to help guide your organization on the journey to success.

Download eBook