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IDC PeerScape: Cybersecurity Practices to Balance User Experience and Risk

Publisher IDC
Published Aug 04, 2023
Length 7 Pages
SKU # IDC18096276

Description

IDC PeerScape: Cybersecurity Practices to Balance User Experience and Risk


This IDC PeerScape, which summarizes the key strategies adopted by three CISOs at major enterprises, provides guidance on striking the right balance between cybersecurity on the one hand and user experience on the other hand."Technological mitigations, such as fine-tuning MFA software, can help alleviate some of the friction that cybersecurity controls introduce to the user experience," says Christopher Tozzi, adjunct research advisor with IDC's IT Executive Programs (IEP). "Ultimately, however, balancing security with user satisfaction requires broader initiatives that help instill a sense of involvement among users in cybersecurity processes, as well as awareness of why security requirements exist and which benefits they offer."

Please Note: Extended description available upon request.

Table of Contents

7 Pages
IDC PeerScape Figure
Executive Summary
Peer Insights
Practice 1: Invest in Information Campaigns That Highlight How Security Helps the Company as Well as Its Users
Challenge
Examples
Food Distributor
Payroll Processor
Direct Sales Retailer
Guidance
Practice 2: Where Feasible, Give Users Choices and Options Surrounding Security Tools and Processes
Challenge
Examples
Food Distributor
Payroll Processor
Direct Sales Retailer
Guidance
Practice 3: Collect Direct User Feedback and Monitor Behavior to Gain Insight into How Security Impacts Users
Challenge
Examples
Food Distributor
Payroll Processor
Direct Sales Retailer
Guidance

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