Analysis of Global Software Support Policies

Analysis of Global Software Support Policies

This IDC Insight examines some of the standard practices for licensing and supporting database software, identifying areas that have changed or will change in the future, and addressing specific vendor policies and practices when they differ from the standard.

Please Note: Extended description available upon request.

IDC Opinion
In This Insight
Situation Overview
Key Trends in the Software Maintenance and Support Markets
General Software Support Practices
Which Services and Software Are Included?
Future Outlook
Appendix A: Methodology
Appendix B: Definitions

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