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European Unified Communications and Collaboration Market Shares, 2021: Vendors Shaping 2021

Publisher IDC
Published Sep 29, 2022
Length 14 Pages
SKU # IDC17414635

Description

European Unified Communications and Collaboration Market Shares, 2021: Vendors Shaping 2021

The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and UCaaS. The study outlines trends in market shares and provides recommendations for market players."Hybrid work models are now shaping UC&C solutions with even greater focus on cloud-based solutions that can support more complex use cases through sophisticated features. The next wave of UC&C innovations will focus on driving collaboration across work streams and narrowing barriers caused by physical gaps" said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

Please Note: Extended description available upon request.

Table of Contents

14 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Make Cloud Solutions a Priority for New and Existing Customers
Consider Hybrid Deployments for Pure Cloud-Averse Businesses
Cloud Security Must Become a Priority for Providers
Build on Partnerships and Expand UC&C Offerings to Include Specific Vertical Solutions
Integrate Newer Technologies into UC&C Offerings and Provide Bundled Offerings
Market Share
Who Shaped the Year
Microsoft has Bolstered its Position as the UC&C Market Leader
Cisco Lost Ground in 2021 But Retains a Strong Overall Market Share
Zoom Strengthens its Third Overall Position in UC&C
Avaya Gained Market Share Despite Difficulties
ALE Saw Overall Growth But Lost Market Share in 2021
Mitel has Returned to Public View
Market Context
Significant Market Developments
UC Collaboration Enhancements Are Helping Businesses Implement Permanent Hybrid Working Solutions
Voice Is a Key Part of the Communications Platform
Enterprise Videoconferencing Providers Are Targeting Restructured Office Rooms
On-Prem Equipment Is on a Downward Trend
Partners will Play a Key Role in Go to Market
Methodology
Quantitative Data
Market Definition
IP PBX Systems
IP PBX Systems (On Premises)
IP Phones
UC Systems (On Premises)
Managed/Hosted Voice/UCaaS
Hosted Voice or Public Cloud UCaaS
Private Cloud UCaaS
UC Collaboration
Enterprise Videoconferencing Systems
Related Research

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