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European Unified Communications and Collaboration Market Share, 2022: Vendors Shaping 2022

Publisher IDC
Published Oct 18, 2023
Length 11 Pages
SKU # IDC18268982

Description

European Unified Communications and Collaboration Market Share, 2022: Vendors Shaping 2022


The IDC Market Share examines the European UC&C vendor landscape, with breakdowns for the various technologies and services that constitute this market, namely UC applications and IP telephony equipment, videoconferencing and telepresence equipment, UC collaboration, and unified communications as a service (UCaaS). The study outlines trends in market shares and provides recommendations for market players."Cloud-based UC&C adoption is continuing at a fast pace, but to keep this adoption growing, providers need to ensure their offerings are secure and seamlessly integrate with other apps and solutions (such as UCaaS and CCaaS). They need to offer hybrid deployments for businesses hesitant to make the leap to cloud," said Graham Fruin, senior research analyst, IDC European Unified Communications and Collaboration.

Please Note: Extended description available upon request.

Table of Contents

11 Pages
IDC Market Share Figure
Executive Summary
Advice for Technology Suppliers
Suggest Hybrid Deployments for Complicated Migrations
Prioritize Customer Life-Cycle Management
Offer Connections Between the Front and Back Offices (UCaaS + CCaaS)
Expand Your Reach to Include Frontline Workers
Enhance Cloud Security Features to Drive Adoption
Market Share
Who Shaped the Year
Microsoft
Cisco
Zoom
ALE
Avaya
Market Context
Significant Market Developments
Businesses Still Face Challenges in Implementing Hybrid Work
UCaaS is Critical for Business Operations for Hybrid Work
Enterprise Videoconferencing is Growing, With a Focus on Meeting Equity
On-Prem Equipment is set to Decline Despite Some Revenue Increases
Methodology
Quantitative Data
Market Definition
IP PBX Systems
IP PBX Systems (On-Premises)
IP Phones
UC Systems (On-Premises)
Managed/Hosted Voice/UCaaS
Hosted Voice/Public Cloud UCaaS
Managed Voice/Private Cloud UCaaS
UC Collaboration
Enterprise Videoconferencing Systems
Related Research

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