The Chatbot Development Landscape and Key Development Considerations
This IDC Perspective examines practices in software development for chatbots used for the customer service, HR, and compliance use cases."While developers enjoy an embarrassment of riches with respect to developer tools used for chatbot development, they tend to gravitate a core cluster of chatbot development frameworks such as Amazon Lex, IBM Watson, Google's Dialogflow, and the Microsoft Bot Framework," said Arnal Dayaratna, research director, Software Development at IDC. "With respect to languages, developers evinced strong affinities for Python and Java. Separate from considerations about development languages and frameworks, organizations that pursued chatbot development concurred on the importance of customizing chatbots to reflect the specificity of their audiences and setting realistic expectations about return on investment."
- Executive Snapshot
- Situation Overview
- Methodology
- Chatbots and Artificial Intelligence
- Chatbot Development Considerations
- Summary of Use Cases
- Comparison of Chatbot Use Cases and Development Frameworks at a Glance
- Customer 1: Real Estate Investment Firm
- Technology Summary
- Business Scenario
- ROI
- Development Frameworks and Methodologies
- Key Challenges
- Customer 2: Global Consumer Products Company
- Technology Summary
- Business Scenario
- ROI
- Development Frameworks and Methodologies
- Key Challenges
- Customer 3: Global Commercial and Investment Bank
- Technology Summary
- Business Scenario
- ROI
- Development Frameworks and Methodologies
- Key Challenges
- Advice for the Technology Buyer
- Become Familiar with Dominant Chatbot Development Frameworks
- Understand Vendor Lock-In Constraints Associated with Your Development Pathway
- Consider the Importance of Social Media Platforms for Chatbot Deployment
- Develop a Methodology for Measuring Success and ROI
- Decide on the Degree to Which Your Chatbot Will Be Customized for Local and Regional Variations in Language, Dialect, and Knowledge
- Embrace Polyglot Chatbot Development While Recognizing the Importance of Python and Java
- Develop a Training Protocol That Accelerates the Readiness of Your Chatbot for Production-Grade Deployments
- Learn More
- Related Research
- Synopsis
Research Assistance
Learn how to effectively navigate the market research process to help guide your organization on the journey to success.
Download eBook