Calgary Drop-In Centre: A Buyer Case Study on DX in Canada

Calgary Drop-In Centre: A Buyer Case Study on DX in Canada
This IDC Perspective examines how Calgary Drop-In Centre (the DI) is looking to utilize cloud, blockchain, and other technologies to improve operational efficiency, enhance communication with partner agencies, and improve the well-being of its clients."The DI is a great example of DX as it illustrates that organizations of all shapes and sizes can transform using digital technologies with strategic alignment to the business and thoughtful execution," says Jason Bremner, research vice president, IDC Canada.

Please Note: Extended description available upon request.

Executive Snapshot
Situation Overview
Organization Overview
Challenges and Solution
Outdated IT Infrastructure
The High Cost of "Free"
Incompatible Applications and Data
Skills Shortage and Solution
Cultural Change
Building Up the Maturity Model
IDC's Point of View
Advice for the Technology Buyer
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