Buyer Needs for Managed Multicloud Services for Delivering Multicloud Management Capabilities

Buyer Needs for Managed Multicloud Services for Delivering Multicloud Management Capabilities

This IDC Market Perspective discusses buyer needs for managed multicloud services to deliver multicloud management capabilities. Expanding enterprise use of multiple types of clouds (private, public, hybrid) involving multiple types of service providers (IaaS, PaaS, SaaS), coupled with the need to ensure continuous innovation, transformation, and operational excellence, is driving the need for enterprises to utilize managed multicloud services that involve multicloud management capabilities. Supporting the provisioning of managed multicloud services will require breadth of capability and investments."Managed SPs are under pressure to meet enterprise need for multicloud management capabilities via provisioning of managed multicloud services that support the full life cycle of services and that can adjust to real-time changes, assure compliance with regulations and security, meet critical financial objectives, and support a diversified set of stakeholders," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success in providing managed multicloud services for multicloud management will require that managed SPs center value proposition of managed multicloud services on business value, move to higher-level services, develop an intelligent platform for service delivery, make analytics core to provisioning services, invest continuously in innovation and new business models of service delivery, define evolution of automation, offer a broad set of capabilities, build extensive partnership ecosystem with ability to adapt ecosystem, and invest in the long term in building their own platforms for service delivery with cloud as core."

Please Note: Extended description available upon request.

Executive Snapshot
New Market Developments and Dynamics
Managed Multicloud Services: Buyer Needs and Requirements
Definition of Managed Multicloud Services for Multicloud Management
Enterprise Requirements of Managed SPs to Support Multicloud Requirements
Strategic Role of Managed SPs for Managed Cloud Services
Primary Role of Managed SPs for Public Cloud
Public Cloud Usage
Current and Future Use of Public Cloud Providers
Use of Public Cloud Providers by Competencies
Use of Clouds by Interoperability Preferences
Critical Shifts in Industry Structure
Managed Multicloud Services: Need for an "Intelligent" Management Platform
Core Dimensions for Managed Multicloud Services: An "Intelligent" Management Platform
Technology Capabilities
Sensing Capabilities
Learning Capabilities
Managed Cloud Services Value Chain and Intelligent Platform
Move to a Digital Services Supply Chain for Managed Cloud Services
Critical Factors Shaping the Structure of Digital Services Supply Chain
Optimizing Service Delivery and Value
Integration of IT and OT: Optimizing Service Delivery
Implications for Managed SPs in Delivering Managed Multicloud Services
Advice for the Services Provider
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