This IDC Flash discusses the Avaya Engages Silicon Valley event, which was held on December 10, 2014, in Santa Clara, California, with the key theme of ensuring business outcomes based on Avaya's concept of "engagement." Avaya also unveiled new unified communications (UC) solutions for enterprise and midmarket customers that address multi-channel communication preferences and meet enterprise security, availability, manageability and scalability requirements. New Avaya engagement solutions were at the center of the event announcements and include innovative technologies that connect locations and functions across the enterprise, integrate communications-enabled applications into workflows, and support migrations from desktop to mobile device. IDC recaps these announcements in the sections that follow with an assessment of Avaya's new strategy and portfolio.
Please Note: Extended description available upon request.