Report cover image

Agentic Mesh for CX: Automating End-to-End Customer Experience Management

Publisher IDC
Published Oct 27, 2025
Length 49 Pages
SKU # IDC20513431

Description

This IDC Perspective provides insights on agentic mesh for CX addressing the scoping and specification processes, among other aspects. An agentic mesh for CX can enable seamless, scalable, end-to-end customer experience management by automating processes across customer-facing systems. Establishing robust standards, interoperability, and risk management is crucial for deploying task-based agents and transitioning to autonomous CX ecosystems for personalization and efficiency."An agentic mesh is required to transform CX by automating seamless, real-time interactions across customer-facing workflows, enabling all customer-facing functions in the business to act as one brand," said Gerry Murray, research director, Enterprise Marketing Apps and Agents.

Table of Contents

49 Pages

Executive Snapshot

Situation Overview

95% of AI Projects Are Set Up to Fail

What Is an Agentic Mesh for CX?

Delivering Agentic Customer Experiences

Agent Adoption, Proliferation, and Scope

Agentic CX Maturity Model

Infrastructure for Agentic Automation

Agents by Function

Supervisory Agents by CX Function

Examples of Supervisory Agents for Advertising

Examples of Supervisory Agents for Marketing

Examples of Supervisory Agents for Sales

Examples of Supervisory Agents for Digital Commerce

Examples of Supervisory Agents for Content Production and Management

Examples of Supervisory Agents for Finance

Examples of Supervisory Agents for B2C Fulfillment

Examples of Supervisory Agents for B2B Service Delivery

Examples of Supervisory Agents for Customer Support

Examples of Supervisory Agents for Field Service

Examples of Supervisory Agents for Loyalty

Examples of Supervisory Agents for Customer Data Management

Advice for the Technology Buyer

Learn More

Related Research

Synopsis

Search Inside Report

Pricing

Currency Rates
How Do Licenses Work?

How Do Licenses Work?

The primary function of a report license is to define how many people within a company are authorized to use the purchased report. This is separate to how a report might be delivered. Unless specifically identified otherwise, the purchase option is Single User. Below is a helpful description of that license, along with a sampling of others most commonly offered.

  • This license allows only one user to have access to and to use/read the report. It is not one user at a time or one user group; it is an individual who will be reading and utilizing the report.

  • This license allows for the entire purchasing company to read and use the report. This is the license level that would allow for a report to be placed on an internal company shared drive for access by all employees of that direct company. This license does not extend to parent or sister company use.

  • This license is designed to allow an entire department within a company full access to a report. The departmental license is a great option for companies that have more than one location and the department is spread out all over the country/world

  • This license is for companies that have one location where they want the report to be accessible by all employees within that physical location.

  • This is the most flexible of the licensing options. Some publishers will allow you to get a license for a preset number of people (typically 5). These licenses are ideal for small work groups.

License options are at the discretion of each publisher. As such, not all licenses indicated above are available for every product. If you are uncertain of the best license for your needs or would like a license that is not proactively available, please contact us and we will be happy to assist.

Request A Sample
Head shot

Questions or Comments?

Our team has the ability to search within reports to verify it suits your needs. We can also help maximize your budget by finding sections of reports you can purchase.
Chat Now
Contact Us