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Aftermarket Driver Safety: Fleet Management Turns to Safety

Publisher IDC
Published Jun 13, 2025
Length 5 Pages
SKU # IDC20118461

Description

This IDC Perspective highlights the evolving role of aftermarket service fleet management technologies, emphasizing the shift from punitive tracking to enhancing driver safety and customer outcomes. It underscores the importance of leveraging technology to improve the worker experience and operational efficiency, advocating for tools that empower drivers, enhance safety, and provide career growth opportunities. "The fleet management technology market has the opportunity to play a vital role in the overall service life cycle," states Aly Pinder Jr., research vice president, Aftermarket Services Strategies, IDC. "However, aftermarket service organizations must transform from thinking of fleet management tools as punitive tracking to empowering drivers, enhancing safety, and boosting customer outcomes. Organizations need to embrace the technology as a tool for growth, not just monitoring."

Table of Contents

5 Pages

Executive Snapshot

Situation Overview

Move Beyond the Vehicle to Impact the Fleet Driver and Customer Outcomes

Advice for the Technology Buyer

Learn More

Related Research

Synopsis

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