Explosive growth since the inception of voice over internet protocol (VoIP) began to stabilize in 2011 as residential customers began to cut home phone service entirely, shifting their preferences away from traditional wired phones to wireless phones. Driving the strong revenue growth in the middle part of the past decade was the rapid adoption of broadband internet services. VoIP is less expensive to implement than traditional switched-circuit telephony, with businesses expected to gravitate toward the more cost-effective solution. The increasingly robust nature of the internet will alleviate fears about VoIP quality and reliability, a hurdle to adoption by the business segment, allowing industry revenue to rise over the five years to 2021.
Industry participants provide voice over internet protocol (VoIP) services to consumers, businesses and government organizations. VoIP technology converts voice signals into digital data that is transmitted using the internet. This industry does not include VoIP providers who bundle their services with internet, cable operated VoIP, and operators that resell VoIP services.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.