Telemarketing & Call Centers in the US - Industry Market Research Report
Description
Telemarketing & Call Centers in the US
Telemarketers and call centers were somewhat primed to weather the storm of the COVID-19 pandemic, particularly in terms of shelter-in-place and social distancing measures. While many call centers operate as physical locations, many of the services offered can be provided remotely. So as the pandemic forced other companies to shutter their doors, at least temporarily, call centers easily adjusted their operations to accommodate; some operated remotely even before the pandemic. However, call centers and telemarketers experienced a drastic revenue decline just before the pandemic in 2019. As a result, the industry's CAGR for the period is skewed at 0.9% to $30.8 billion in 2023.
Companies in this industry provide telemarketing services on a contract or fee basis. Telemarketers use telephone or email to promote clients’ products or services, take orders, solicit contributions or provide information on behalf of clients. Call centers provide phone-based services and assistance to customers of clients. Industry operators do not own the products or provide the services they represent.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
Telemarketers and call centers were somewhat primed to weather the storm of the COVID-19 pandemic, particularly in terms of shelter-in-place and social distancing measures. While many call centers operate as physical locations, many of the services offered can be provided remotely. So as the pandemic forced other companies to shutter their doors, at least temporarily, call centers easily adjusted their operations to accommodate; some operated remotely even before the pandemic. However, call centers and telemarketers experienced a drastic revenue decline just before the pandemic in 2019. As a result, the industry's CAGR for the period is skewed at 0.9% to $30.8 billion in 2023.
Companies in this industry provide telemarketing services on a contract or fee basis. Telemarketers use telephone or email to promote clients’ products or services, take orders, solicit contributions or provide information on behalf of clients. Call centers provide phone-based services and assistance to customers of clients. Industry operators do not own the products or provide the services they represent.
This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.
Table of Contents
47 Pages
- TABLE OF CONTENTS
ABOUT THIS INDUSTRY
Industry Definition
Main Activities
Similar Industries
Additional Resources
INDUSTRY AT A GLANCE
INDUSTRY PERFORMANCE
Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle
PRODUCTS & MARKETS
Supply Chain
Products & Services
Demand Determinants
Major Markets
International Trade
Business Locations
COMPETITIVE LANDSCAPE
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
Industry Globalization
MAJOR COMPANIES
OPERATING CONDITIONS
Capital Intensity
Technology & Systems
Revenue Volatility
Regulation & Policy
Industry Assistance
KEY STATISTICS
Industry Data
Annual Change
Key Ratios
JARGON & GLOSSARY
Search Inside Report
Pricing
Currency Rates
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