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Call Centres in the UK - Industry Market Research Report

Publisher IBISWorld
Published Nov 19, 2024
Length 74 Pages
SKU # IBSS19493348

Description

Call Centres in the UK - Industry Market Research Report


Call Centres in the UK

Over the five years through 2023-24, call centres' revenue is forecast to increase at a compound annual rate of 5% to reach £3.4 billion. More and more companies are making use of technology to boost customer interaction and diversify revenue streams, which has driven demand for call centres. Alongside this, the pandemic propelled the need for call centres to work on the Test and Trace programme. Nonetheless, poor business confidence and weak macroeconomic conditions constrained revenue growth.

Call centres provide in- and outbound telecommunication services to improve client relations, provide technical assistance, market goods and conduct opinion polls. The industry only includes outsourced work.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares.

Table of Contents

74 Pages
ABOUT THIS INDUSTRY

Industry Definition
Main Activities
Similar Industries
Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE

Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

PRODUCTS & MARKETS

Supply Chain
Products & Services
Major Markets
Globalisation & Trade
Business Locations

COMPETITIVE LANDSCAPE

Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Barriers to Entry

MAJOR COMPANIES

OPERATING CONDITIONS

Capital Intensity

KEY STATISTICS

Industry Data
Annual Change
Key Ratios

JARGON & GLOSSARY

Pricing

Currency Rates
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