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CRM System Providers in the US - Industry Market Research Report

Publisher IBISWorld
Published Sep 30, 2024
Length 83 Pages
SKU # IBSS19342685

Description

CRM System Providers in the US - Industry Market Research Report


CRM System Providers in the US

The CRM System Providers industry has grown expansively as more and more companies have invested in software to improve and optimize their business processes. Prior to 2020, high corporate profit and low interest rates encouraged capital investment among businesses, including introducing customer relationship management (CRM) software to operations. In 2020, the pandemic significantly reduced corporate profit and private investment levels, constraining the bulk of the US economy. Fortunately for the industry, the pandemic also prompted businesses to introduce or enhance online operations, bolstering demand for industry software. The prominence of remote work led to the percentage of business conducted online to boom, in-turn enabling CRM companies to prosper. Industry revenue is expected to increase at an annualized rate of 8.7% to $46.2 billion over the five years to 2023, including an increase of just 0.5% in 2023, as profit winds down to 18.2%

This industry develops software or platforms for customer relationship management (CRM). CRM is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects.

This report covers the scope, size, disposition and growth of the industry including the key sensitivities and success factors. Also included are five year industry forecasts, growth rates and an analysis of the industry key players and their market shares."

Table of Contents

83 Pages
ABOUT THIS INDUSTRY

Industry Definition
Main Activities
Similar Industries
Additional Resources

INDUSTRY AT A GLANCE

INDUSTRY PERFORMANCE

Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

PRODUCTS & MARKETS

Supply Chain
Products & Services
Demand Determinants
Major Markets
International Trade
Business Locations

COMPETITIVE LANDSCAPE

Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
Industry Globalization

MAJOR COMPANIES

OPERATING CONDITIONS

Capital Intensity
Technology & Systems
Revenue Volatility
Regulation & Policy
Industry Assistance

KEY STATISTICS

Industry Data
Annual Change
Key Ratios

JARGON & GLOSSARY

Pricing

Currency Rates
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