Unified Communication As A Service Market Size, Share & Trends Analysis Report By Deployment (Public Cloud, Private Cloud), By Industry Vertical, By Region, And Segment Forecasts, 2020 - 2027

Unified Communication As A Service Market Size, Share & Trends Analysis Report By Deployment (Public Cloud, Private Cloud), By Industry Vertical, By Region, And Segment Forecasts, 2020 - 2027

Unified Communication As A Service Market Growth & Trends

The global unified communication as a service market size is anticipated to reach USD 169.63 billion by 2027, exhibiting a CAGR of 23.5% over the forecast period, according to a new report by Grand View Research, Inc. Technological growth in the communications industry is expected to offer significant growth opportunities for market players. Capabilities offered by Machine Learning (ML) and Artificial Intelligence (AI) technologies are expected to change the workforce dynamics owing to the replacement of legacy enterprise voice calls by bots and intelligent virtual assistants. The integration of AI and ML algorithms with the existing communication infrastructure enables service providers to offer personalized customer relationships.

The increasing adoption of AI-based communication solutions is promoting the acceptance of an increasingly connected future. These services and solutions aid professionals to streamline the workflow process by allowing data interpretation, information analysis, and better decision-making via machines. For instance, Chime, a cloud-based unified communication solution, was launched by Amazon, Inc. for video conferencing, business calls, and meetings. The rising need to improve business productivity by enhancing communication processes is expected to promote the wide-scale adoption of Unified Communications as a Service (UCaaS) solution.

The incremental adoption of hybrid cloud solutions among companies to rank and segregate company data has encouraged service providers to offer hybrid cloud solutions to their clients. Hybrid cloud enables companies to utilize the benefits of both on-premise and cloud infrastructure, thus allowing seamless migration to cloud platforms. Additionally, it also helps organizations leverage the existing infrastructure to meet their data storage and processing requirements, thus providing cost-saving opportunities. Hybrid cloud communications also enable organizations to maximize the efficiency of on-premise equipment, thus enabling them to generate higher profit margins.

The increasing awareness of the benefits of UCaaS solutions in enterprises has led to the integration of these solutions with various social media platforms. This enables companies to develop better consumer relationships to gain a better understanding of a customer’s needs. The integration of social media bots with UCaaS solutions offers the capability to receive responses and address customer queries quickly. Unified communication as a service can also be used with social media’s real-time features to ensure efficient and more straightforward engagement, collaboration, and employee connectivity in remote locations.

Healthcare is expected to be one of the promising industries presenting new growth avenues in terms of transformation and growth. Digital transformation in the healthcare sector is expected to improve patient care and experience by offering a strategic approach in adopting UCaaS solutions. Clinical teams need to quickly access data from multiple locations to improve operational performance and patient safety, which is expected to encourage healthcare providers to adopt UCaaS solutions over the next few years. Different specialists are required to treat patients with multiple ailments, thus helping healthcare providers to ensure better coordination and collaboration.

Unified Communication As A Service Market Report Highlights

The private cloud is expected to emerge as the fastest-growing segment over the forecast period. The growth can be attributed to greater reliability, security, and control offered by private cloud over a data center

The healthcare segment is expected to register the highest CAGR over the forecast period owing to the growing preference of patients and staff for a modern and effective communication system

The Asia Pacific region is expected to dominate the market for unified communication as a service over the forecast period. The introduction of 5G, which facilitates faster data processing and communication, has expanded revenue opportunities in the region

Please note: The report will be updated with the latest data and delivered to you within 2-3 business days.


Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List to Data Sources
Chapter 2 Executive Summary
2.1 Unified Communication as a Service Market - Industry Snapshot & Key Buying Criteria, 2016 - 2027
Chapter 3 Market Variables, Trends, and Scope
3.1 Market Segmentation
3.2 Market Size & Growth Prospects
3.3 Penetration & Growth Prospect Mapping
3.4 Industry Value Chain Analysis
3.5 Market Dynamics
3.5.1 Market driver analysis
3.5.1.1 Pay-as-you-go model for end users
3.5.1.2 Technological proliferation in UCaaS systems
3.5.1.3 The rise of cloud and as-a-service models
3.5.2 Market restraint analysis
3.5.2.1 Security concerns associated with UCaaS systems
3.5.2.2 Lack of interoperability
3.5 Penetration & Growth Prospect Mapping
3.6 Market Share Analysis, 2019
3.7 Technological Landscape
3.8 Business Environmental Analysis Tools
3.7.1 Porter’s five forces analysis
3.7.2 PEST analysis
Chapter 4 Deployment Type Estimates and Trend Analysis
4.1 Market Size Estimates & Forecasts and Trend Analysis, 2016 - 2027 (USD Billion)
4.2 Deployment Movement Analysis & Market Share, 2019 & 2027
4.3 Public Cloud
4.3.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
4.4 Private Cloud
4.4.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
Chapter 5 Industry Vertical Estimates and Trend Analysis
5.1 Market Size Estimates & Forecasts and Trend Analysis, 2016 - 2027 (USD Billion)
5.2 Industry Vertical Movement Analysis & Market Share, 2019 & 2027
5.3 Automotive
5.3.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
5.4 Education
5.4.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
5.5 Healthcare
5.5.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
5.6 BFSI
5.6.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
5.7 Hospitality
5.7.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
5.8 Real Estate
5.8.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
5.9 Legal
5.9.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
5.10 IT & Telecom
5.10.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
5.11 Others
5.11.1 Market size estimates and forecasts by region, 2016 - 2027 (USD Billion)
Chapter 6 Regional Estimates and Trend Analysis
6.1 Regional Market Size Estimates & Forecasts, 2016 - 2027 (USD Billion)
6.2 Regional Movement Analysis & Market Share, 2019 & 2027
6.3 North America
6.3.1 North America UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.3.2 North America UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.3.4 U.S.
6.3.4.1 U.S. UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.3.4.2 U.S. UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.3.5 Canada
6.3.5.1 Canada UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.3.5.2 Canada UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.4 Europe
6.4.1 Europe UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.4.2 Europe UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.4.3 Germany
6.4.3.1 Germany UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.4.3.2 Germany UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.4.4 U.K.
6.4.4.1 U.K. UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.4.4.2 U.K. UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.5 Asia Pacific
6.5.1 Asia Pacific UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.5.2 Asia Pacific UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.5.4 China
6.5.4.1 China UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.5.4.2 China UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.5.5 India
6.5.5.1 India UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.5.5.2 India UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.5.6 Japan
6.5.6.1 Japan UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.5.6.2 Japan UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.6 Latin America
6.6.1 Latin America UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.6.2 Latin America UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.6.4 Brazil
6.6.4.1 Brazil UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.6.4.2 Brazil UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.6.5 Mexico
6.6.5.1 Mexico UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.6.5.2 Mexico UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
6.7 Middle East & Africa (MEA)
6.7.1 MEA UCaaS market, by deployment, 2016 - 2027 (USD Billion)
6.7.2 MEA UCaaS market, by industry vertical, 2016 - 2027 (USD Billion)
Chapter 7 Competitive Landscape
7.1 8x8, Inc.
7.1.1 Company overview
7.1.2 Financial performance
7.1.3 Product benchmarking
7.1.4 Recent developments
7.2 ALE International
7.2.1 Company overview
7.2.2 Financial performance
7.2.3 Product benchmarking
7.2.4 Recent developments
7.3 Avaya Inc.
7.3.1 Company overview
7.3.2 Financial performance
7.3.3 Product benchmarking
7.4.4 Recent developments
7.4 Cisco Systems Inc.
7.4.1 Company overview
7.4.2 Financial performance
7.4.3 Product benchmarking
7.4.4 Recent developments
7.5 Fuze, Inc.
7.5.1 Company overview
7.5.2 Financial performance
7.5.3 Product benchmarking
7.5.4 Recent developments
7.6 IBM Corporation
7.6.1 Company overview
7.6.2 Financial performance
7.6.3 Product benchmarking
7.6.4 Recent developments
7.7 Mitel Networks Corp.
7.7.1 Company overview
7.7.2 Financial performance
7.7.3 Product benchmarking
7.7.4 Recent developments
7.8 NEC Corporation
7.8.1 Company overview
7.8.2 Financial performance
7.8.3 Product benchmarking
7.8.4 Recent developments
7.9 RingCentral, Inc.
7.9.1 Company overview
7.9.2 Financial performance
7.9.3 Product benchmarking
7.9.4 Recent developments
7.10 Verizon Communications Inc.
7.10.1 Company overview
7.10.2 Financial performance
7.10.3 Product benchmarking
7.10.4 Recent developments
List of Tables
Table 1 UCaaS market estimates & forecasts, 2016 - 2027 (USD Billion)
Table 2 UCaaS market estimates and forecasts by region, 2016 - 2027 (USD Billion)
Table 3 UCaaS market estimates and forecasts by deployment, 2016 - 2027 (USD Billion)
Table 4 UCaaS market estimates and forecasts by industry vertical, 2016 - 2027 (USD Billion)
Table 5 Unified communications market — Key market driver impact
Table 6 RingCentral, Inc. multitiered pricing structure
Table 7 Comparative UCaaS pricing
Table 8 Public cloud UCaaS market estimates and forecasts by region, 2016 - 2027 (USD Billion)
Table 9 Private cloud UCaaS market estimates and forecasts by region, 2016 - 2027 (USD Billion)
Table 10 Global UCaaS market in automotive industry by region, 2016 - 2027 (USD Billion)
Table 11 Global UCaaS market in education industry by region, 2016 - 2027 (USD Billion)
Table 12 Global UCaaS market in healthcare industry by region, 2016 - 2027 (USD Billion)
Table 13 Global UCaaS market in BFSI industry by region, 2016 - 2027 (USD Billion)
Table 14 Global UCaaS market in hospitality industry by region, 2016 - 2027 (USD Billion)
Table 15 Global UCaaS market in real estate industry by region, 2016 - 2027 (USD Billion)
Table 16 Global UCaaS market in legal industry by region, 2016 - 2027 (USD Billion)
Table 17 Global UCaaS market in IT & telecom industry by region, 2016 - 2027 (USD Billion)
Table 18 Global UCaaS market in others industry by region, 2016 - 2027 (USD Billion)
Table 19 North America UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 20 North America UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 21 The U.S. UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 22 The U.S. UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 23 Canada UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 24 Canada UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 25 Europe UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 26 Europe UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 27 Germany UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 28 Germany UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 29 The U.K. UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 30 The U.K. UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 31 Asia Pacific UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 32 Asia Pacific UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 33 China UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 34 China UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 35 India UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 36 India UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 37 Japan UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 38 Japan UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 39 Latin America UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 40 Latin America UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 41 Brazil UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 42 Brazil UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 43 Mexico UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 44 Mexico UCaaS market by industry vertical, 2016 - 2027 (USD Billion)
Table 45 MEA UCaaS market by deployment, 2016 - 2027 (USD Billion)
Table 46 MEA UCaaS market by industry vertical, 2016 - 2027 (USD Billion)

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