HDFC Bank - Enterprise Tech Ecosystem Series

HDFC Bank - Enterprise Tech Ecosystem Series

Summary

HDFC Bank offers personal and corporate banking, private and investment banking, and other related financial solutions to individuals, SMEs, the governmental and agricultural sectors, financial institutions and trusts, and non-resident Indians. It provides a range of deposit services and card products; loans for home, car, commercial vehicle, and other personal and business needs; insurance for life, health, and non-life risks; and investment solutions such as mutual funds, bonds, equities, and derivatives. HDFC also provides services such as cash management, corporate finance advice, customized banking solutions, project and structured finance, trade financing, foreign exchange, internet banking, and payment and settlement. The bank operates in India through a network of branches, ATMs, telephone banking, online banking, and mobile banking. It has overseas branches in Bahrain, Hong Kong (China SAR), and the UAE, as well as representative offices in the UAE and Kenya.

This report provides insight into HDFC's fintech activities, including its digital transformation strategies, its innovation programs, its technology initiatives, and its estimated ICT budget.

Scope

• HDFC is utilizing artificial intelligence (AI) across its operations, including the AI-enabled chatbots EVA and OnChat, for personalized customer interactions.
• HDFC is using Microsoft’s Azure platform to integrate and modernize its enterprise data landscape via a federated data lake. This will allow the bank to boost its information management capabilities across enterprise reporting and advanced analytics.
• HDFC partnered with Cisco to upgrade its back-end infrastructure with the latter’s network solutions and support its overall digital transformation. HDFC’s data center, built on the Cisco Unified Computing System, helps the bank improve its efficiency, resource availability, and security.

• Gain insight into HDFC's fintech operations.
• Discover its fintech strategies and innovation initiatives.
• Learn about its product launches, partnerships, and investments.