Innovation in an Industry in Flux - Global Operations & Monetization '10 to Watch' in 2015
For the communications service provider (CSP) global community, 2015 promises to be a year of change for an industry in flux. To be fair, the previous sentence has been true for a number of years, and the level of change seems to only increase.
Change isn’t necessarily a bad thing. For the suppliers of Operations & Monetization (O&M)—also known as OSS and BSS—change is driving innovation and growth. But growth will come only to those companies, big and small, which can demonstrate that their innovations satisfy the continually evolving needs of CSPs.
The transformation of the CSP global community includes a number of catalysts. Stratecast has been describing many of these for years; yet, their relevance in 2015 remains high. These include:
CSPs continue to be squeezed financially. Data volumes continue their exponential expansion; yet, the carriers’ ability to monetize hasn’t kept pace with the rise. This means that most CSPs, globally, struggle with tightening profit margins. In response:
The importance of Financial Assurance increases. This market, which includes Revenue Assurance, Fraud Management, and Margin Assurance, is growing rapidly.2
CSPs are becoming receptive to new ways of doing business. Many new business models include partnerships between the CSP and other enterprises
to provide something of value to the consumer that wasn’t previously possible. Partnerships require settlement; and they change what was previously a business-to-consumer (B2C) model, increasingly, into a business-to-business (B2B) to-consumer (B2B2C) model.
As CSPs embrace new possibilities, they are increasingly demanding flexibility in their O&M solutions. They want to experiment; and, if the experiment fails, quickly try something else.
About this report
The 10 O&M companies that Stratecast has chosen as its 10 to Watch in 2015 are focused on meeting critical business challenges and technology enablement functions. These companies are included in our list because they deliver innovative solutions that help CSPs transform operations, address new business needs, and help to improve the customer experience.
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