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Growth Opportunities for Advanced Information & Communications Solutions in the Education Vertical

Publisher Frost & Sullivan
Published Aug 13, 2024
SKU # MC19094353

Description

Growth Opportunities for Advanced Information & Communications Solutions in the Education Vertical


Digital Communications and Collaboration Tools Will Underpin New Ways of Learning

The education sector has seen significant technology-driven transformation. Innovations like communication and collaboration solutions have enriched traditional classrooms by providing access to diverse content and engaging learning environments. Multimedia tools and learning management systems aid comprehension and retention, while virtual and augmented reality offers immersive learning experiences that prepare students for real-world challenges.

The teacher’s role has evolved from transferring knowledge to students to facilitating interactive and visual learning experiences. Digital technologies have streamlined the creation, curation, and access of learning materials, while communication and collaboration tools such as video conferencing have made communication between teacher and student more efficient.

Technology offers immense potential to personalize learning, enhance collaboration, and provide students with broader experiences than previous generations. Artificial intelligence, for instance, can be used to create adaptive learning content and provide tailored support to students with different needs.

Investments in technology aim to support frontline workers and improve collaboration, with a focus on reducing device overload and implementing hands-free communication. However, technology can also increase teachers’ administrative burdens, while funding constraints and the complexity of integrating new technologies with legacy systems remain a significant challenge.

The sector faces scrutiny over the value of technology investments and the need to balance the potential benefits with the practical challenges. To fully realize the benefits of technology, education institutions must invest in robust infrastructure, data security, and ongoing professional development. A holistic approach that considers the needs of teachers, students, and administrators is essential for navigating the complexities of the modern education landscape.

Ultimately, the success of the education sector hinges on a delicate balance between leveraging technology to enhance learning and mitigating its potential drawbacks. By prioritizing technology on student well-being, teacher support, and equitable access, education can be transformed into a truly inclusive experience for all.

Table of Contents

    • Research Objectives and Methodology
    • Respondent Demographics
    • Technology Definitions
    • Findings
    • Disruption in the Education Sector
    • Overview of Trends in the Education Sector
    • Technology Evolution in Education
    • Education IT/Telecom Department Challenges Analysis
    • IT/Telecom Departments Spotlight: Technology Challenges
    • IT/Telecom Departments Spotlight: Non-technical Challenges
    • Agility and Innovation Are Important Business Drivers
    • Multi-cloud Approach Will Grow with the Increase in Cloud Adoption
    • UCC Solution Adoption Analysis
    • Growth Opportunities: Moving to Cloud Services
    • UCC Software Investment Plans Support Move to Cloud
    • UCC Device Adoption
    • UCC Device Investment Plans among Current Adopters
    • PBX Investment Remains Strong
    • Evolution of Telephony Environments
    • CPaaS and Communication API Adoption Analysis
    • Use of CPaaS APIs Growing to Support 2FA
    • Investment in CPaaS among Current Adopters Focusing on Chatbots
    • Productivity Benefits from CPaaS Investments
    • Work Style and Workspace Analysis
    • Remote Work Is the Exception, Not the Norm
    • Office Redesign Programs Present Growth Opportunities
    • Employee Satisfaction with Work Models
    • Frontline Worker Analysis
    • Need for Improved Integration for Frontline Workers
    • Technologies in Use by Frontline Workers
    • Investment Plans among Current Adopters: Frontline Workers
    • Importance of Vendor Capabilities
    • Cost Factors Limiting Empowerment of Frontline Workers
    • AI Adoption and Investment Analysis
    • Majority of Organizations Experimenting with AI
    • Importance of AI-powered Communications Features
    • Productivity Improvements will Benefit from AI
    • Siloes Constrain Take-up of Enterprise-wide AI Initiatives
    • UCC Budgets
    • Purchase Factor Analysis
    • UCC Solution Investment Drivers
    • UCC Solution Selection Drivers: Technology Factors
    • UCC Solution Selection Drivers: Provider Factors
    • Preferred Channels to Source UCC Solutions
    • Growth Opportunities Fuel the Growth Pipeline Engine
    • Why Is It Increasingly Difficult to Grow?
    • The Strategic Imperative 8
    • Benefits and Impacts of Growth Opportunities
    • Next Steps
    • Take the Next Step

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