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An End User Perspective on Navigating Digital Transformation, Latin America, 2017

An End User Perspective on Navigating Digital Transformation, North America, 2017

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in North America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics, Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Frost & Sullivan aims to:
• Understand the IT-related challenges organizations face today
• Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce

The top challenge for IT departments continues to be dealing with security concerns (34% of respondents), followed by systems integration (28%), and, aligning IT with business strategies and/or lack of clear IT strategy (25%).

The top IT investment drivers include improving productivity (45%), reducing operational costs (38%), and customer experience (31%). Improving digital presence was new on the list of options this year and came in fourth place at 29%.

About 60% of respondents in North America plan to increase their IT budgets, with an average increase of 29%. When asked the question “how critical are the following investments for your organization's digital transformation success over the next 5 years,” data analytics and communications/collaboration tools integration with other business software (Microsoft Office, Google G-suite, CRM, ERP, vertical apps) came out ahead. Find out more about what they will be investing in.

• Assess the current and future use of business communications technologies
• Evaluate factors that drive investments in communications technologies
• Gauge IT and communications trends
• Appraise available IT budgets


  • Research Objectives and Methods
    • Research Objectives
    • Survey Methodology
    • Navigating Digital Transformation-Respondent IT Decision Maker Profile, Latin America, 2017
    • Navigating Digital Transformation-Respondent's Job Titles, Latin America, 2017
  • Summary of Key Findings
    • Challenges Faced by IT Departments; IT Investment Drivers; Technology Trends
    • Plans for Investment
  • Perceptions of IT Solutions-Challenges, Investment Drivers, IT's Impact on Revenues and Cost Reduction Efforts, and Security Concerns
    • Navigating Digital Transformation-IT & Communications Investments Today, Latin America, 2017
    • Navigating Digital Transformation-Top Challenges for IT, Latin America, 2017
    • Navigating Digital Transformation-Top Drivers for IT Investment Over Next 2 Years, Latin America, 2017 to 2019
    • Navigating Digital Transformation-Top Technologies to Impact Revenue Growth, Latin America, 2017
    • Navigating Digital Transformation-Top Technologies to Impact Cost Reduction Efforts, Latin America, 2017
    • Navigating Digital Transformation-Top Security Concerns Regarding IT, Latin America, 2017
  • Digital Transformation-Technology Trends
    • Navigating Digital Transformation-Top Benefits of IoT Investments, Europe, 2017
    • Navigating Digital Transformation-Decision-Making Factors When Selecting a Cloud Provider, Latin America, 2017
    • Navigating Digital Transformation-Benefits of Cloud for IT and Communications Solutions, Latin America, 2017
    • Navigating Digital Transformation-Percent of Mobile Devices Used for Job Functions, Latin America, 2017
    • Navigating Digital Transformation-Benefits of Social Media, Latin America, 2017
  • Digital Transformation-Readiness and Critical Investments
    • Navigating Digital Transformation-Digital Transformation Readiness, Latin America, 2017
    • Navigating Digital Transformation-Businesses Achieving Revenue Growth of Over 50% by Stage of Digital Transformation Readiness, Latin America, 2017
    • Navigating Digital Transformation-Critical Investments for Digital Transformation Over next Five Years, Latin America, 2017
  • Digital Transformation-IT Budgets and Plans for Investments
    • Navigating Digital Transformation-Budget Change Expectations, Latin America, 2018
    • Navigating Digital Transformation-Plans for Investment Over Next Two Years, Latin America, 2017
  • Digital Transformation-Strategic Imperatives
    • Strategic Imperatives for Success and Growth
  • The Last Word
    • The Last Word-Three Big Predictions

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